Some items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is advised that there may be a difference in the current price and the price listed on the website. We do our best to honour the website price. We will also give you an estimated delivery time. Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.
Once the order has been confirmed, you can make payment via credit card, EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account.
Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.
- Door-to-door Courier (via Dawn Wing, FastWay or FedEx):
NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout. Your order will be delivered directly to your door. Please note that your order's weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.
- Collection from ScrewPro’s Offices:
Clients may also collect their purchases directly from ScrewPro in Strand. There may be a waiting period of 1-3 business days after placing the order, before you can collect. Please call us beforehand if you’d like to arrange a pickup. We will inform you via SMS or email once your order has been picked, packed and is ready.
What happens if I don't receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.